Outbound Dialing

• Predictive, Power, Preview, and Manual dialing
• Custom IVR routines for advanced unattended messaging (Blasting)
• Opt-In routing to Agents
• Drop Call handling via messaging or routing to Agents

Inbound call handling

• Multiple inbound numbers per client
• Custom IVR routines to gather consumer information
• Skills based routing to handle multi-lingual, teams, etc.
• Matrix prioritization routing to ensure your most appropriate Agent handles the best call
• Automated data collection and advanced reporting
• Support alternate routing for Holidays and Normal Working Hours

Blended Calling Environment

• Have Agents take Outbound Calls, Inbound Calls, or both
• Route calls to alternate campaigns during heavy call volumes
• Reduce Outbound calling when Inbound calls are in queue

Advanced options

• Integration with applications platforms and service providers
• Optional credit card and ACH payment collection and authorization
• Custom script creation and deployment

Compliance with most major security standards, including:

• ISO 17799 / 27001 / 27002
• HIPAA
• Visa PCI DSS
• Sarbanes-Oxley (SOX)

CCE can also assist with compliance of other standards as well. Through the services of our partnership with CCCIO, we can ensure our hosted environment meets your security needs and advise your organization on other aspects of your operations to ensure compliance.