Outbound Dialing

• Predictive, Power, Preview, and Manual dialing
• Custom IVR routines for advanced unattended messaging (Blasting)
• Opt-In routing to Agents
• Drop Call handling via messaging or routing to Agents

Inbound call handling

• Multiple inbound numbers per client
• Custom IVR routines to gather consumer information
• Skills based routing to handle multi-lingual, teams, etc.
• Matrix prioritization routing to ensure your most appropriate Agent handles the best call
• Automated data collection and advanced reporting
• Support alternate routing for Holidays and Normal Working Hours

Blended Calling Environment

• Have Agents take Outbound Calls, Inbound Calls, or both
• Route calls to alternate campaigns during heavy call volumes
• Reduce Outbound calling when Inbound calls are in queue

Advanced options

• Integration with applications platforms and service providers
• Optional credit card and ACH payment collection and authorization
• Custom script creation and deployment

Our hosted solution is compliant with most major security standards, including:

• ISO 17799 / 27001 / 27002
• HIPAA
• PCI DSS
• Visa CISP